Training and Facilitation

From cancer care, communication skills, research, organisational development and work-based planning – we have a breadth of training experience.

Impact Evaluation

We’ll work with you to understand what your organisation does and help construct ways of planning, measuring and evaluating impact by qualitative and quantitative means.


We offer research expertise based on your individual needs. Through interviews, observational work, focus groups or surveys, our research can help you make positive change.

Better Healthcare Communication
is Our Mission

Healthcare Communication Matters is a non-profit organisation led by me,  Dr Lynn Furber, PhD.

I have expertise in cancer nursing and completed a PhD in healthcare communication at the University of Nottingham.  The link for this thesis is in the About Us section of the website if you want a peek, along with some publications and list of academic credentials.

Curious about what I do and what motivates my work? 

Improving quality, patient-centered care is at the heart of what we do. We can all recollect those moments when we felt upset or distressed by the way a doctor or nurse or other member of our healthcare team spoke to us.   We remember those moments in graphic detail and they shape the way we perceive and trust people in future interactions.  I want to reduce those negative experiences by working with:

  • healthcare professionals
  • and patients

Let’s get into a bit more detail……..

Essentially, I use my clinical and academic expertise to work with other healthcare professionals to enhance their communication skills and the way they share information with patients.  I want to give them some tools to help them feel more confident to have what can be difficult and challenging conversations with others (patients, carers and/or colleagues).  As well as using evidence based materials I use patient accounts of their experiences to influence and give depth and reality to my teaching.  I also work closely with trusted colleagues and actors who have a similar mindset to me.  We can provide you with trusted, established and well evaluated courses, for example the CONNECTED program or we can create bespoke courses to suit your needs and level of skills required (i.e. basic or advanced level training).  We provide face to face training, and online courses that you can access in your own time and in your own space, which will enhance your continued professional development. 

I don’t want to let my other skills dry up though and provide a range of services including research and engagement work and impact consultancy.  I aim to work with the healthcare sector primarily but I have also had the pleasure of working with charities and other not for profit organisations and with those specialising in youth work, in youth justice. 

I also want to share what we learn in clinical and academic circles with patients and their carers/families to help them get the most out of their interactions and communications with patients.  Why shouldn’t we share this knowledge with patients?  You will see (shortly) a section on the website about a service evaluation project we want to undertake with patients diagnosed with cancer and their doctors.  This work is to test a consultation support tool we developed in a National Institute Health Research funded research project in conjunction with the University of Leicester and University Hospitals of Leicester NHS Trust.  Both patients and doctors were very much the focal point of this research and helped design the tool.  

I want to collect and use patient stories about their experiences when communicating with healthcare professionals (both positive and negative experiences) to help shape my blogs which will appear as this website grows.  Healthcare professionals might want to share stories too about poignant conversations/experiences they have had with patients which have helped them reflect on their practice.  I aim to open up a positive, learning dialogue between  patients and healthcare professionals. 

Please help me engage in a positive learning and empowering experience for both sides of the fence.  Get in touch with me and share your stories by using the contact page on this website or by emailing me at  I won’t share any information in my blogs which will identify people and I will only take key elements of your stories to help communicate a positive learning experience. 

Not for Profit


Some people automatically think that a not for profit organisation is a charity, but this is not always the case.  Some companies register with Companies House as a company limited by guarantee which means that they do not earn profit for its owners.  The money earned or donated is used to help the organisation achieve its objectives and keep it running.  This will include paying people for their time, and any additional funds will be used to help provide a public service.  This may for example in future include, subsidising training costs or providing small grants for research.