Company Privacy Policy

We at Healthcare Communication Matters (Certificate of Incorporation of a Private Ltd Company) respect your concerns about privacy.  This privacy policy applies to Personal Data obtained by the Company, including through correspondence, by phone, by social media and through our website.  Personal data means any information relating to you in identified or identifiable form.

The notice describes the types of Personal Data we obtain about our customers, how we use the Personal Data and with whom we share it.  We also describe the measures we take to protect the security of Personal Data and how you can contact us about our privacy practices.
 

1. When do we collect personal data about you?

When you interact with us in person, through correspondence, by phone, by social media or through our website we may collect personal data about you.  This may include your contact information such as name, postal address, email address and telephone and/or mobile numbers.  It may also include any information you provide us with, such as through our ‘Contact Us’ feature on the website. Financial information when you buy one of our services will also be obtained.
 

2. Why do we collect personal data?

We collect and use personal data for:

  • Replying to your enquiries
  • Contractual and legal obligations
  • To carry out our teaching/training facilitation work, research and impact evaluation services
  • We also collect data about partners or persons seeking to work with us.

 

3. How do we collect data?

We collect your data when you:

  • Initiate contact with us through email, telephone and mobile phone, social media, website or any other means of direct communication.
  • Submit an enquiry or comment through our website
  • Take part in research, teaching/training facilitation work, and impact and project evaluation services.

 

4. How will we use the data?

Generally, we use personal data for the following legitimate purposes:

  • To contact you about a teaching/training service you have attended with us, a research project, or impact and project evaluation service taken part in.
  • To follow up on any incoming requests.
  • To fulfil contractual and legal obligations
  • To notify you about any disruptions to our services (system messages)
  • To process a job application
  • If you have contacted us about our services and have consented to receive notifications of any further services.
  • Operate and evaluate and improve our business (data analytics, performing counting, auditing and other internal functions).
  • If you complete an evaluation or questionnaire of or from our teaching/training events we will de-idenitify personal data. In regards to advanced communication skills training in particular upon request we will provide a third party with a summary of a collection of evaluations showing de-identified information but only if this is for legitimate reasons and the company is legitimate in its request for this information to enhance health care practice.
  • If you provide us with feedback, comments or questions in regards to service-related communications and activities from for example, meetings, phone calls, email we will collect any information which we feel will help us improve our services and where possible this information will be de-identified.

 

 5. Online Communities

If you are a member of one of our online communities some of your information, such as your name, may be visible to other people, as will postings you make on our sites.  As such you should always exercise care not to disclose private information.  We do not tolerate spam, unrequested, commercial or harassing correspondence sent to other uses via our sites and we reserve the right to suspend any membership of users who sends messages of this kind.  You should always use any password to access your account for training secret and should not share this with anyone.  It is your responsibility to keep your password secure and you should contact us immediately if you think someone has access to your account.
 

6. How do we store your data?

We will only store your data to fulfil the purpose for which the personal data was collected and to address any legal claims/complaints and for safeguarding purposes.  When the personal data is no longer required we will delete it in a secure manner.   We will however, process data for statistical purposes but in such cases the data will be de-identified.

Healthcare Communication Matters uses a third party supplier in the delivery of its services and the privacy policy for this company can be found here: https://www.123-reg.co.uk/terms/privacy/

Further information will be provided in this section as the company grows.
 

7. What are your data protection rights?

We offer you choices in connection with Personal Data we obtain about you, such as how we communicate with you.

To update your preferences, ask us to remove any information from our marketing mailing or submit a request or enquiry please contact us at lfurber@healthcarecommunicationmatters.co.uk

You have the right to withdraw your consent at any time and we will apply your preferences for the future.

We do not sell, rent or trade information to third parties.

Every user of our company is entitled to the following:

The right to access – you have the right to request a copy of your personal data.  We may charge you a fee for this.

The right to rectification- You have the right to request that Healthcare Communication Matters correct any information you believe is inaccurate.  You also have the right to request that we complete information you believe to be incomplete.

The right to erasure – You have the right to request that Healthcare Communication Matters erase your personal data under certain conditions

The right to restrict processing – you have the right to object to Healthcare Communication Matters processing your personal data under certain conditions.

The right to data portability – You have the right to request that Healthcare Communication Matters transfer the data that we collected from another organisation, or directly to you, under certain conditions.

If you make a request we have a month to respond to you.  If you would like to exercise these any of these rights please contact us at our email: lfurber@healthcare communicationmatters.co.uk
 

8. What are cookies?

We use cookies to function effectively.  A ‘cookie’ is a file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.

The information we obtain through the use of cookies include for example your Internet Protocol (IP) address, browser characteristics, operating system, language preferences, referring URL’s, logs of actions takin on our services, such as webpages viewed and dates and times of access.

The information we obtain through cookies will tell us for example, if you have used our Services before, from what country, and what contents you have viewed.  It will also tell us whether you have opened an email we sent you, what search enquiries you may have run and if we show advertisements, which advertisements you have seen.

For further information about cookies please visit http://www.aboutcookies.org.uk/ .  You will see that you can set your browser not to accept cookies and the above website will provide you with further information about this.

If you follow a link to another website from our website, please be aware that you will need to review their Privacy Policy as we cannot be responsible for your protection and privacy when visiting their site. Our privacy policy only applies to our website.
 

9. Marketing

Our company would like to send you information about our services that we think might be relevant to you.  We will give you the option to consent to such marketing and you can opt out of this at a later date by contacting us and we will review our files.

 

10. Changes to our Privacy Policy

Healthcare Communication Matters keeps it Privacy Policy under regular review and places any updates on this web page.  This Privacy Policy was last updated on 3rd May 2019.
 

11. How to contact us?

If you have any questions about Healthcare Communication Matter’s privacy policy, the data we hold on you, or your would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: lfurber@healthcare communicationmatters.co.uk

Or write to us at:

Dr Lynn Furber
Healthcare Communication Matters,
Neptune House,
Nelson Court
Staffordshire Technology Park
Stafford
ST180WQ
 

12. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Healthcare Communication Matters has not addressed your concern in a satisfactory manner you may contact the Information Commissioners Office by following the link provided:  https://ico.org.uk/global/contact-us/